Introduction

The rules of work are changing. We are being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but how well we handle ourselves and each other.” Daniel Goleman, author of the influential work, “Working with Emotional Intelligence,” says the problem is not with emotionality but with its appropriate expressions.

Emotional Intelligence, sometimes referred to as EQ, continues to be valued very highly for career success because of its role in Leadership and Management.

This workshop will focus on developing the ability to bring intelligence to our emotions

Designed for

Managers, Line Leaders and Executive

Learning Approach

Remote Online Learning. Practical sessions that involve discussions, small group activities, games, case studies, and video.

Workshop objectives

On completion of the workshop, participants will be able to:

· Explain the importance of using Emotional Intelligence
· Recognise their own emotions and the effect these have on themselves and others
· Regulate their emotions constructively
· Identify emotional factors required for personal growth
· Develop social skills to manage relationships with others
· Develop a strong sense of one’s self worth and capabilities
· Apply Emotional Intelligence at work

Module 1: Introduction to Emotional Intelligence

· What it is
· Why it matters
· EQ at work
· Checking your EQ – an assessment

· Seeing EQ in action

Module 2: The Core Competencies of Emotional Intelligence

· Self-awareness
· Self-management
· Empathy
· Social awareness
· Relationship management

Module 3: Application

· Choice and control
· Communication
· Body Language
· Conflict management