Competency-Based Interviewing (CBI)

RM1,400.00

Start Date: 24 – 25 November 2022

Type of Training: Remote Online Learning

Category:

Description

THE IMPORTANCE OF SELECTING THE RIGHT TALENT

The Challenge
It has often been said that the greatest strategic advantage of any organization lies not in its product, process nor technology employed but in the human capital employed – the talent selected, developed and retained. Therefore, talent selection is one of the most important strategic initiatives that determine the long-term sustainability of any organizational success. It is crucial that the selection system and processes used help us select the right talent for the right job at the right time because as Jim Collins highlighted, people are not your greatest assets, the RIGHT people are.

The Costs and Consequences
The cost of poor hiring decisions is alarming and has serious repercussions on the person employed, managers, colleagues and even customers. Implications include, but not limited to inability to perform, low motivation and morale, affecting the performance of others and teamwork, customer complaints and dissatisfaction, high employee turnover, high cost of training and coaching, not to mention the need to constantly cover up for the non- performing staff. It is financially and emotionally draining.

CERTIFICATION
Certificate of Attendance from SMR HR Group

PROGRAMME DETAILS
Introduction to Learning & Development Concepts and Philosophies
• Hierarchy of Needs in Organisations and LNA/LNI
• Learning Theories and its applications in L&D Design
• L&D Design Models – Comparisons and Applications
• L&D Programme Evaluation methodologies
• Quantitative and qualitative aspects of Return-on-Learning (ROL) and Return-on – Investment (ROI)

COURSE OBJECTIVES
Upon completion of this programme, participants should be able to:
• Understand the requirements for job success (competencies) and use them as selection criteria
• Acquire interview techniques, tools and approaches to gather accurate and relevant competency-based data
• Develop effective interpersonal skills to build rapport and leave a positive impression on interviewees
• Apply process and interaction skills to effectively manage challenging interview situations
• Learn to categorize, analyze and evaluate interview data for accurate hiring decisions
• Integrate interview data with other interviewers, reach consensus and make a final hiring decision.

LEARNING APPROACH
Instructor led Best-in-class Concepts and Approaches Sharing, Job-Based Exercises, Job Specific Skill Practice/Role Plays, Individual/Group Presentations, Group Debriefs & Feedback, Post-workshop applications

ASSESSMENT 
• Quizzes

TARGET GROUP
Senior Leaders, HODs, Managers, Supervisors, Line Leaders and anyone else responsible for Talent Selection, Interviewing and Recruitment

COURSE CONTENT / OUTLINE

CONSEQUENCES OF POOR HIRING DECISIONS
Productivity, Morale, Image, Business Continuity

REQUIREMENTS FOR JOB SUCCESS – COMPETENCIES 
Definition and Types

TECHNIQUES TO GATHER BEHAVIOR-BASED DATA:
Competency-based Questions
• EAR Concept
• Types of EARs
• Follow-up Techniques

NOTE TAKING

CREATING THE RIGHT ENVIRONMENT
• Building rapport with interviewees
• Managing the interview

COMPETENCY-BASED INTERVIEW GUIDES
Opening, Background review, CBQs, Closing

BRIEFING ON INTERVIEW PRACTICE
Roles & responsibilities of the interviewers

INTERVIEW PREPARATION 

INTERVIEW PRACTICE

GROUP FEEDBACK & DEBRIEF
Interviewers share their experiences
• DOs and DON’Ts of Interviewing
• Body Language to watch for in interviews

INTERVIEW DATA EVALUATION
Analyzing & categorizing interview data
• Interviewers to evaluate interviewee’s suitability for the job

INTERVIEW DATA INTEGRATION
Integrating interview data and ratings with other interviewers
• Interviewers to reach consensus on ratings
• Interviewers to present final decision on interviewees

MAKING HIRING DECISIONS
Other important factors to consider

 OTHER TYPES OF INTERVIEWING TECHNIQUES
Traditional, Situational, Guestimate 

 

DURATION
2 Days

TIME
9.00 am – 5.00 pm

FACILITATOR
Prof. A. Subra
Mr. Sim Bock San

 

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Please click here to contact us if you want to apply to claim for this programme through HRDCorp. We will get in touch with you by email.